How can we help?
Measurements, shipping, payments: the answers to the most common questions, all in one place.
How it works
How do I configure a made-to-measure product?
Open the configurator and choose the model, then the measurements, fabric and finishes: you see a preview of your curtain right away and the price updates as you choose.
Can I also buy products from the shop?
Yes. The shop offers home textiles made to order, with artisan care. You can add them to the same cart as made-to-measure products.
What happens after the order?
Every piece is made to order and goes into production; we keep you updated on the status until delivery.
Measurements and installation
How do I measure the curtains?
The width is the width of the rod or track: if it isn't fitted yet, measure the window opening and add 10 cm on each side. For the height, measure from the hanging point down to where you want the curtain to end. The “How to measure” guide shows every step, and you confirm the final measurement yourself before production.
Do you handle installation?
Not directly: after your purchase we'll show you how to find a fitter near you, on your order page and in the shipping email.
Shipping and returns
How much is shipping?
Shipping costs are shown at checkout. Every item is made to order.
Can I return a product?
For Shop items and fabric samples you can withdraw within 14 days of delivery without giving a reason (right of withdrawal): the request starts from the order page, and from that day you have another 14 days to send them back. Made-to-measure products are produced to your measurements and by law cannot be returned because you changed your mind: before paying you read this in the Terms of sale sentence above the payment button, and by proceeding you confirm it. All products, made-to-measure included, are covered by the legal guarantee of conformity.
Payments and professionals
Which payments do you accept?
You can pay with these methods: Card, Apple Pay, Google Pay, PayPal, Klarna, Satispay, Scalapay, Revolut Pay, Bank transfer. On the payment page you will see the ones available for your order. With bank transfer you get the bank details and a payment reference that identifies your order (use it exactly): the order goes into production once the amount reaches us and, if it does not arrive within 7 days, it is cancelled. For some configurations the total is a quote confirmed before payment.
I'm a professional, how does it work?
With Feelago Pro you create projects and quotes for your clients and share them with a link. The client pays the Feelago price, the same as on the website, and you earn a commission on every paid order. With the Premium plan you can send quotes under your studio's name with your own markup. Everything is governed by the Feelago Pro Terms.
Talk to us
Can't find the answer above? Open a request: we'll reply by email. In the configurator you'll also find Ago, who guides you step by step.
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